Privacy Policy

Welcome to TraceChrom ("we," "our," or "us"). We specialize in providing Analytical instruments and IT services to our clients. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.trcaechrom.com] or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, mailing address)
• Company name and job title
• Payment information for purchases
• Account credentials for our services
• Technical support inquiries
• Product/service preferences

1.2 Technical Data

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies (see Section 5)

1.3 Analytical Instrument Data

For clients using our chromatography instruments and related IT services, we may process:

• Instrument usage data and performance metrics
• Sample data and analytical results (when connected to our IT services)
• Configuration settings and calibration data

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our chromatography instruments and IT services
• To process transactions and deliver products/services
• To respond to inquiries and provide customer support
• To improve our website, products, and services
• To monitor instrument performance and provide maintenance alerts
• To send technical notices, updates, and security alerts
• To comply with legal obligations and industry regulations
• For research and development of new products/services
• To protect against fraudulent or unauthorized activity

3. Sharing of Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, IT services, etc.)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Compliance: When required by law or to respond to legal process
• Instrument Manufacturers: With chromatography equipment manufacturers for warranty, maintenance, and support purposes
• Affiliates: With our corporate affiliates for business operations

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments of our systems
• Access controls and authentication mechanisms
• Secure protocols for chromatography instrument connectivity
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember user preferences and settings
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (where applicable)
• Provide secure access to our services

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain records of instrument maintenance and calibration

Chromatography data from instruments is typically retained according to industry standards and client requirements.

7. International Data Transfers

As a global provider of chromatography solutions, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data under certain circumstances
• Restriction or objection to processing
• Data portability
• Withdrawal of consent (where applicable)

To exercise these rights, please contact us using the information in Section 10.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us